Up for sale is this "DHL product insurance" If you have any questions please contact us before buy it. No reserve.
The shipping policy of DHL is as below.
1. To be shipped as a commercial product. Not to be shipped as a gift.
2. Because we use a pickup service, it will take 3-4 days to ship.
3. Changing the price or lowering prices on the invoice is not allowed.
4. Cannot ship to a PO Box.
5. We can't combine products in one shipping (because if we bundle yours together, the cost will be higher than individual shipping.)
6. If you need product insurance, an additional 2,500 Japanese yen will be required per package.
7. If you select “Signature Release service of DHL on-demand delivery”, damage, loss, or theft will not be covered by insurance.
8. If you do not receive your package, DHL's storage period for the package is approximately one month. After this period, DHL will discard the package and we will not refund the price of the items.
We appraise our items using various resources. If you feel that a purchased item differs from your expectations, please inform us. We respect your opinion.
Cancellation and Return
We accept return only if you contact us within 30 days after you receive the items. Return-shipping costs are the buyer’s responsibility. If you ask a cancellation before shipping the package, we may ask a 20% restocking fee.
+ Shipping to the USA, Europe, and Asia is free. For other areas, please contact us. Shipping is via EMS or DHL.
+ VAT is not included in the item price.
+ We will ship within 3 business days. Shipping time is usually around a week.
We are not responsible for delays, returns, damage or loss due to customs or postal processing.
EMS is insured (the amount on the label is the guaranteed amount). If you choose DHL, we recommend that you purchase additional insurance. Please note that if you choose the DHL drop service option, insurance will not be applied.
Import duties, taxes and fees are not included in the item price. If your country requires customs duties, etc., it is your responsibility to pay them.
To customers buying tableware
Our products are mostly used. We sell them in the same condition they were purchased, please be sure to clean them thoroughly before actually using them.