VAT is not included in our product prices.
Shipping Area Information
Due to the coronavirus and the situation in Ukraine, the following areas will not be able to ship via EMS for a while.
Europe areas (Excluding Germany, France, Switzerland, the Netherlands, and the United Kingdom), Canada, All over South America.
U.S.A. and Other areas will be shipped via DHL or layaway service.
Up for sale is this "DHL product insurance" If you have any questions please contact us before buy it. No reserve.
The shipping policy of DHL is as below.
1. To be shipped as a commercial product. Not to be shipped as a gift.
2. Because we use a pickup service, it will take 3-4 days to ship.
3. Changing the price or lowering prices on the invoice is not allowed.
4. Cannot ship to a PO Box.
5. We can't combine products in one shipping (because if we bundle yours together, the cost will be higher than individual shipping.)
6. If you need product insurance, an additional 2,500 Japanese yen will be required per package.
7. If you select “Signature Release service of DHL on-demand delivery”, damage, loss, or theft will not be covered by insurance.
8. If you do not receive your package, DHL's storage period for the package is approximately one month. After this period, DHL will discard the package and we will not refund the price of the items.
Secure payments by PayPal.
Shipping pocicy of EMS
+ Free shipping on all items. ※exclude South America and Africa
5% combined shipping discount - If you buy two or more items, we will send you an rebate via PayPal. Sorry, but it is stopping for now.
+ We will via EMS (with a tracking number and insurance) and mark the package as a personal-use gift.
+ We only ship it to countries that accept EMS and addresses that PayPal accepts.
+ We will ship within 3 business days. Shipping time is usually around 2 weeks.
+ France - Please inform us of your digicode or phone number when you buy it.
+ South America and Africa - Sorry, but an extra shipping cost is required. Please contact us before make your payment.
+ We usually use corrugated cardboard box and Bubble Wrap for safe package.
We will write the sales price on an invoice unless you contact us. Please let us know if you have any requests.
If items lost or broken
Please understand that delay, return, damage or loss due to customs or post office handling is not under our control.
EMS is insured, the price on an invoice equals the amount of coverage.
Cancellation and Return Policy
We accept returned items only if you contact us within 30 days after you receive the items. Return-shipping costs are the buyer’s responsibility. When the items arrive at our office, we will refund you ASAP after checking the item's condition. 20% restocking fee may apply.
Even if you ask a cancellation before shipping the package, we may ask a 20% restocking fee.
Import duties, taxes and charges are not included in the item price or shipping charges. Our apologies, if the custom tax is necessary in your country, it will be your payment. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Tax and customs charges are normally collected by the delivery company or paid when you pick the item up. Please don't confuse these charges for additional shipping charges.
Please be sure to view photographs carefully in order to avoid errors. Many of the items we sell are vintage so please understand that they will not all be in perfect condition. Our goal is for your buying experience to be a pleasure. If there are any problems, please email us before leaving feedback as anything can be resolved with communication.
To customers buying tableware
Our products are mostly secondhand goods. We sell them in the same condition in which they were purchased, so please be sure to wash them thoroughly before actually using them.
Order through email
If you feel troubled to buy items with a cart system, I would appreciate it if you could tell me what items you want. Please let me know the name of the items through the “contact us” page. A PayPal invoice will be sent to your email address later.
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All prices are in JPY