TOS
Terms of Service
Last Updated: September 9, 2025
Scope of Application
These Terms of Service (“Terms”) govern all transactions conducted through this website (chano-yu.com). By placing an order or using our services, users are deemed to have agreed to these Terms. The Company reserves the right to amend these Terms without prior notice. Revised Terms shall take effect upon publication on this website, and continued use constitutes acceptance of the updated Terms.
Payment Methods
Payments may be made by credit card or PayPal. Exchange rate fluctuations, transaction fees, and any related charges are the responsibility of the buyer.
Appraisal
The Company does not provide scientific age verification, laboratory testing, or authentication by an artist’s descendants. All evaluations are based on specialized reference literature, academic resources, and expertise acquired from senior professionals in the field.
Shipping and Customs Duties
We ship internationally but cannot ship to countries or regions subject to embargoes or import restrictions. Shipping is free to the United States, Europe, Asia (excluding certain regions), Australia, and New Zealand. For all other destinations, please contact us in advance.
Orders are generally dispatched within three (3) business days, and delivery typically requires approximately one (1) week. The primary carrier is Japan Post (EMS). EMS includes insurance up to the declared value stated on the shipping label.
Import duties, taxes, customs fees, and any other charges imposed by the destination country are the sole responsibility of the buyer. The Company does not assume liability for such costs.
Returns and Cancellations
If you wish to cancel your order after payment has been completed, a cancellation fee of twenty percent (20%) will be deducted from the refund amount.
Returns are accepted within thirty (30) days of delivery if the product remains in its original condition. Return shipping is the buyer's responsibility. However, if the item is clearly different from the product photos, we will cover the cost of return shipping.
Post-Purchase Demands
Once an order has been confirmed and payment completed, the buyer may not impose additional contractual conditions, including but not limited to price negotiations, requests for provenance or authentication, or demands for special guarantees.
The Company may, at its discretion, respond to general inquiries or requests for clarification regarding matters not stated in the product description; however, cancellations based on such matters shall be treated as cancellations at the buyer’s convenience. In such cases, a cancellation fee of twenty percent (20%) of the purchase price will be deducted from the refund amount.
Buyers are required to raise any questions regarding the product prior to purchase.
Refusal of Delivery
If the buyer refuses to accept delivery of the item—whether due to non-payment of customs duties and taxes or for any other reason—such refusal shall be deemed a cancellation at the buyer’s convenience. No refund will be issued in such cases.
Long-Term Storage
Once an item has arrived at the carrier or customs facility and is available for collection, the Company’s delivery obligation shall be deemed fulfilled. Tracking updates indicating “Arrived,” “Held,” “Retention,” or “Available for Pickup” shall constitute sufficient proof of delivery completion.
If the buyer intentionally delays collection or allows the item to remain in storage for an extended period, such conduct shall be treated as equivalent to refusal of delivery at the buyer’s convenience. In such cases, no refund will be issued. Any return shipping fees, storage charges, or other costs incurred shall be the sole responsibility of the buyer.
Products and Pricing
All prices are listed in Japanese yen (JPY) and include consumption tax. Prices for overseas purchases do not include VAT or other foreign taxes. Prices may be subject to fluctuation due to exchange rates.
Damage Reports and Insurance Claims
In the event that an item is damaged during shipping, the buyer may be requested to provide photographs of the packaging and item, or to submit documents required by the carrier. Such cooperation is necessary for the insurance claim process.
If the buyer fails to provide the required cooperation, the insurance claim may become impossible. In such cases, the Company shall not be responsible for providing a refund or replacement.
Disclaimer
The Company shall not be held liable for failure or delay in performance due to force majeure events, including but not limited to natural disasters, war, pandemics, or suspension of carrier services.
The Company assumes no responsibility for delays, customs clearance issues, exchange rate fluctuations, or dissatisfaction relating to the use of products.
Intellectual Property Rights
All product images, descriptions, and related content on this website are the property of the Company or their rightful owners. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
Prohibited Conduct
The following actions are strictly prohibited:
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Violation of applicable laws and regulations or public order;
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Bulk purchasing through automated programs, bots, or other non-human means.
Special Notice Regarding Tableware
Most tableware items are pre-owned and are sold in the condition in which they were acquired. Buyers are strongly advised to thoroughly wash and disinfect such items prior to any food-related use.
These items are primarily offered as collectibles or decorative pieces. Antique and vintage tableware may not meet modern safety or hygiene standards. Use of such items for food or beverages is at the buyer’s own risk, and the Company assumes no liability for any illness, injury, or damages arising from such use.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction in the first instance over any disputes arising from or related to these Terms.
Privacy Policy
Definition of Personal Information
“Personal Information” refers to information that can identify a specific individual, including but not limited to name, address, telephone number, and email address.
Purpose of Collection
Personal Information may be collected and used for the following purposes:
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Processing orders, shipping, and payment;
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Responding to inquiries and providing customer support;
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Conducting marketing analysis to improve services;
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Fulfilling legal or contractual obligations.
Provision to Third Parties
The Company does not disclose Personal Information to third parties except in the following circumstances:
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With the individual’s prior consent;
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When required by law;
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When disclosure is necessary to service providers such as payment processors and shipping carriers in order to fulfill the transaction.
Outsourcing
When outsourcing operations to external contractors, the Company shall enter into agreements regarding the proper handling of Personal Information and supervise its management appropriately.
Use of Cookies
This website may use cookies to enhance user convenience and conduct access analysis. Information collected through cookies is anonymous and does not identify individual users.
Management of Personal Information
The Company takes appropriate technical and organizational security measures to prevent unauthorized access, leakage, loss, or alteration of Personal Information.
Requests by Individuals
Upon verification of identity, individuals may request disclosure, correction, suspension of use, or deletion of their Personal Information. The Company will respond to such requests without undue delay.
Access from Outside Japan
This website is operated in Japan. Personal Information will be managed in accordance with Japanese law, even when transmitted from outside Japan.