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Important Notice for EU Customers- Starting July 1, 2026, a flat €3 customs duty will apply to all orders under €150. 

  • Official EU website: Council
  • Links to specific examples: La Poste (French)

    • New orders are temporarily unavailable - United States, Southern Europe 

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    TOS

    Terms of Service

    Last Updated: August 5, 2026

    [ Important Notice for Residents of the EU, EEA, and UK ]
    If you reside in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK), certain consumer protection laws may apply to your purchase. In the event of any conflict between the general terms outlined in these Terms of Service and the provisions specified for EU, EEA, and UK residents ("Special Notice for EU/EEA/UK Residents"), the provisions of the Special Notice shall prevail for customers residing in these regions.

    1. Scope of Application

    These Terms of Service (“Terms”) govern all transactions conducted through this website (chano-yu.com). By placing an order or using our services, users are deemed to have agreed to these Terms. The Company reserves the right to amend these Terms without prior notice. Revised Terms shall take effect upon publication on this website, and continued use constitutes acceptance of the updated Terms.

    2. Payment Methods

    Payments may be made by credit card, Google pay, Apple pay and Wise. Exchange rate fluctuations, transaction fees, and any related charges are the responsibility of the buyer. Payments via Wise are accepted only through invoices sent to your Wise account. Wise debit cards, credit cards, and bank transfers are not available for use. For further details, please refer to our FAQ Q30. Regarding Payment via Wise.

    3. Appraisal

    The Company does not provide authentication or provenance documentation, nor does it conduct scientific age verification or authentication by an artist’s descendants.
    All items are sold as-is, based on our research and description, without lifetime guarantees of authenticity.

    4. Shipping and Customs Duties

    We ship internationally but cannot ship to countries or regions subject to embargoes or import restrictions. Shipping is free to the United States, Europe, Asia (excluding certain regions), Australia, and New Zealand. For all other destinations, please contact us in advance.

    Orders are generally dispatched within three (3) business days, and delivery typically requires approximately one (1) week. The primary carrier is Japan Post (EMS). EMS includes insurance up to the declared value stated on the shipping label.

    Import duties, taxes, customs fees, and any other charges imposed by the destination country are the sole responsibility of the buyer. The Company does not assume liability for such costs.

    5. Returns and Cancellations

    If you wish to cancel your order after payment has been completed, a cancellation fee of twenty percent (20%) will be deducted from the refund amount. The cancellation fee takes into account the actual international shipping costs incurred as well as payment processing fees.

    Returns are accepted within thirty (30) days of delivery if the product remains in its original condition. Return shipping is the buyer's responsibility. However, if the item is clearly different from the product photos, we will cover the cost of return shipping.

    Any claims regarding authenticity or condition must be submitted within thirty (30) days of delivery. Claims made after this period shall not be accepted.
    Returns or refund requests will not be accepted once the item has been transferred, resold, or otherwise passed on to a third party.

    Returned items must be shipped in their original condition using a trackable, insured service. If an item is not returned in its original condition, or is damaged or lost in transit due to inadequate packaging, we reserve the right to deduct an amount corresponding to the diminished value or deny the refund.
    Please note that we do not provide pre-paid or standard return shipping labels. Buyers are solely responsible for arranging and paying for return shipping directly with a carrier that provides tracking and insurance.
    Any customs duties, import taxes, or clearance fees paid by the buyer are non-refundable under any circumstances, as these payments are collected directly by local government authorities or carrier services.

    [ Special Notice for EU, EEA, and UK Residents ]

    Pursuant to applicable consumer protection laws, customers residing in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK) have a statutory right of withdrawal of fourteen (14) days from the date of physical receipt of the goods, in lieu of the standard 30-day return policy outlined above.
    Custom-made products, personalized items, or items ordered with custom-tailored packaging (e.g., custom wooden boxes) are non-refundable and fully exempt from the right of withdrawal under applicable consumer protection laws.

    For customers in the EU, EEA, or UK exercising this right after dispatch, the twenty percent (20%) cancellation fee will not apply; however, you will be responsible for the actual return shipping costs. Customers residing in the EU, EEA, or UK may exercise this right by contacting us via email or by submitting our [Cancellation Form].

    The right of cancellation and return applies solely to the original purchaser and is non-transferable to any third party.

    Returned items must be shipped in their original condition using a trackable, insured service. Pursuant to applicable consumer protection regulations, if an item is not returned in its original condition (e.g., damaged, damaged due to inadequate packaging, used beyond necessary inspection, or missing original components/accessories), we reserve the right to deduct an amount corresponding to the diminished value from your total refund amount.
    into account the actual international shipping costs incurred as well as payment processing Please note that we do not provide pre-paid or standard return shipping labels. Buyers are solely responsible for arranging and paying for return shipping directly with a carrier that provides tracking and insurance.
    Please note that we do not refund any customs duties, taxes, or handling fees paid at the time of delivery. You may need to contact your local customs office directly to inquire about a potential duty drawback. 

    6. Post-Purchase Demands

    Once an order has been confirmed and payment completed, the buyer may not impose additional contractual conditions, including but not limited to price negotiations, requests for provenance or authentication, or demands for special guarantees.

    The Company may, at its discretion, respond to general inquiries or requests for clarification regarding matters not stated in the product description; however, cancellations based on such matters shall be treated as cancellations at the buyer’s convenience. 

    Buyers are required to raise any questions regarding the product prior to purchase.

    7. Refusal of Delivery

    If the buyer refuses to accept delivery of the item—whether due to non-payment of customs duties and taxes or for any other reason—such refusal shall be deemed a cancellation at the buyer’s convenience. No refund will be issued in such cases.

    8. Long-Term Storage

    Once an item has arrived at the carrier or customs facility and is available for collection, the Company’s delivery obligation shall be deemed fulfilled. Tracking updates indicating “Arrived,” “Held,” “Retention,” or “Available for Pickup” shall constitute sufficient proof of delivery completion.

    If the buyer intentionally delays collection or allows the item to remain in storage for an extended period, such conduct shall be treated as equivalent to refusal of delivery at the buyer’s convenience. In such cases, no refund will be issued. Any return shipping fees, storage charges, or other costs incurred shall be the sole responsibility of the buyer.
    Unclaimed items returned to us and left without customer contact for more than thirty (30) days shall be deemed abandoned.

    [ Special Notice for EU, EEA, and UK Residents for Sections 7 & 8 ]
    For customers residing in the EU, EEA, or UK, refusal of delivery or failure to collect a package from customs or the carrier does not constitute a valid notice of cancellation or exercise of the right of withdrawal.

    In the event an item is returned to us due to refusal of delivery or long-term retention, a refund will be issued only after the item is safely returned to our facility and undergoes our standard inspection. The total refund amount shall be the item purchase price minus all actual outbound shipping costs, return shipping charges, and any carrier storage, handling, or customs fees incurred.

    Furthermore, we accept no liability for loss, theft, or damage during return transit resulting from delivery refusal or failure to collect. Any diminished value resulting from damage or inadequate handling during such return transit will be deducted from the eligible refund amount in accordance with Section 5. Refund processing shall be completed within fourteen (14) days following the completion of our inspection of the returned item.

    9. Products and Pricing

    All prices are listed in Japanese yen (JPY). Prices for overseas purchases do not include VAT or other foreign taxes. Prices may be subject to fluctuation due to exchange rates.

    10. Damage Reports and Insurance Claims

    In the event that an item is damaged during shipping, the buyer may be requested to provide photographs of the packaging and item, or to submit documents required by the carrier. Such cooperation is necessary for the insurance claim process.

    If the buyer fails to provide the required cooperation, the insurance claim may become impossible. In such cases, the Company shall not be responsible for providing a refund or replacement.

    11. Disclaimer

    The Company shall not be held liable for failure or delay in performance due to force majeure events, including but not limited to natural disasters, war, pandemics, or suspension of carrier services.

    The Company assumes no responsibility for delays, customs clearance issues, exchange rate fluctuations, or dissatisfaction relating to the use of products.

    All property is sold “as is” without any representation or warranty of any kind by the Company, including without limitation as to authenticity, attribution, age, condition, or provenance.
    The Company expressly disclaims any implied warranties, including but not limited to merchantability or fitness for a particular purpose.

    In no event shall the Company’s liability exceed the purchase price paid for the item.
    The Company shall not be liable for any incidental, consequential, or indirect damages arising out of or related to the purchase.

    12. Intellectual Property Rights

    All product images, descriptions, and related content on this website are the property of the Company or their rightful owners. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

    13. Prohibited Conduct

    The following actions are strictly prohibited:

    • Violation of applicable laws and regulations or public order;

    • Bulk purchasing through automated programs, bots, or other non-human means.

    14. Special Notice Regarding Tableware

    Most tableware items are pre-owned and are sold in the condition in which they were acquired. Buyers are strongly advised to thoroughly wash and disinfect such items prior to any food-related use.

    These items are primarily offered as collectibles or decorative pieces. Antique and vintage tableware may not meet modern safety or hygiene standards. Use of such items for food or beverages is at the buyer’s own risk, and the Company assumes no liability for any illness, injury, or damages arising from such use.

    15. Governing Law and Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction in the first instance over any disputes arising from or related to these Terms.

    Privacy Policy

    Definition of Personal Information

    “Personal Information” refers to information that can identify a specific individual, including but not limited to name, address, telephone number, and email address.

    Purpose of Collection

    Personal Information may be collected and used for the following purposes:

    • Processing orders, shipping, and payment;

    • Responding to inquiries and providing customer support;

    • Conducting marketing analysis to improve services;

    • Fulfilling legal or contractual obligations.

    Provision to Third Parties

    The Company does not disclose Personal Information to third parties except in the following circumstances:

    • With the individual’s prior consent;

    • When required by law;

    • When disclosure is necessary to service providers such as payment processors and shipping carriers in order to fulfill the transaction.

    Outsourcing

    When outsourcing operations to external contractors, the Company shall enter into agreements regarding the proper handling of Personal Information and supervise its management appropriately.

    Use of Cookies

    This website may use cookies to enhance user convenience and conduct access analysis. Information collected through cookies is anonymous and does not identify individual users.

    Management of Personal Information

    The Company takes appropriate technical and organizational security measures to prevent unauthorized access, leakage, loss, or alteration of Personal Information.

    Requests by Individuals

    Upon verification of identity, individuals may request disclosure, correction, suspension of use, or deletion of their Personal Information. The Company will respond to such requests without undue delay.

    Access from Outside Japan

    This website is operated in Japan. Personal Information will be managed in accordance with Japanese law, even when transmitted from outside Japan.